When a new user account is successfully created, Portal will send an email to the email address that is used for the user account in order to activate the user account. You must click "Activate your account" button or follow the hyper link in the email in order to activate the user account and set the own login password.

Note:

  • Without activating the user account, you will not be able to login to portal.
  • The activation email has the expiry date for the security purpose. Therefore, you should activate the user account within specific time period shown in the email.

You can request new activation link again. Just click the link in the current activation email. It will redirect to the page where you can request new activation link.

You can also click here to request new activation link directly.

You will need to set your own password while activating user account. When the "Click me to activate your account" button is clicked or browse the given URL, portal will redirect to a page where user can activate the user account and set the own password.

After clicked the "Save" button and given password comply with the criteria, user account will be activated and password will be set. Portal will redirect to login page. User can now login with their user name and password.

Two-factor (2FA) authentication is mandatory for every user. Portal uses one-time password (OTP) for 2FA. Every user must configure OTP and user will not be able to access portal without OTP.

Once user login with user name and password for first time, portal will show a page where user can configure OTP.

Portal provides two methods to get OTP token, Mobile SMS OTP and Mobile App OTP. But, mobile SMS OTP is only available for Singapore registered mobile numbers. User can use either one of it or both methods to get OTP token.

User account will be locked if user key-in wrong password 51 times. Display message will also be showed if the user account is locked.

Portal provides a self-service feature for users to unlock account / reset password. To unlock account / reset password:

  • Click "Trouble logging in?" in the login box. Portal will show Recover User Account page.
  • Select "Forgot your password?" or "Account Locked?"
  • Enter user email which is registered in the Portal.
  • Enter the Captcha.
  • Click "Submit".

Once submit and given information are correct, Portal will send an email to user registered email address including a URL which can be used to unlock / reset the password. User will need to follow the steps mentioned in the email. User will be asked to set the new password.

1 – Maximum password retry limit can be changed without prior notice according to security measures.

Portal also provides a feature to recover OTP in case of user lost mobile device or changed to new mobile device. To recover OTP:

  • Login to portal with user name and password.
  • In OTP Authentication box, click "Lost Device?"
  • User will be asked the security questions that were configured in 2FA setup by user.
  • Enter the answers.
  • Click "Submit".

Once submit and given information are correct, Portal will send an email to user registered email address including a URL which can be used to reset the OTP. User will need to follow the steps mentioned in the email. User will be able to re-configure the whole 2FA (OTP) configurations after login with User Name and Password.

If you have an existing MRTG account, you can migrate your MRTG account to this application by using your existing MRTG User ID, MRTG Password and Circuit Reference.

You will be able to access circuit inventory and visualized utilization/performance of your circuits in this portal.

No, you cannot use your MRTG ID and MRTG Password to login to this portal.

Instead, you will need use your MRTG ID, MRTG Password and Circuit Reference to register to this portal. This portal will give a new user account to login. Once you have successfully registered, portal will send email to activate user account to those email address that you used while registering your circuit.

Activation email will be send ONLY for the new user account creation. Activation email will not be send again for sub-sequent registration for those users who have user accounts in the portal.

For all new SingNet customers, user account will be automatically created for those contact email address(es) that customer provides while ordering the service. Once user account has been created, portal will send email to activate user account to those email address which is used to create user account.

No, you cannot disable OTP (2FA). 2FA is mandatory in our Portal for the security.

But, there will be one user account with administrator access for each customer billing account. Those user who has administrator access will be able to create new user accounts for your team. So, each user will have their own login and OTP.

For the customers who registered by using MRTG account information : the person who registers first will get the administrator access to the billing account.

For the new SingNet customers whose user accounts are created automatically : the first email address you mentioned in the order will get the administrator access to the billing account.

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